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Employee Case Study Angus

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Angus, General Manager
Ayr Toyota

Arnold Clark's Toyota branch at Wheatpark Place in Ayr is managed by local man, Angus McLelland. He said, "I have been in the motor trade for many years and it is a pleasure to be able to work within the community of Ayr, and the surrounding area."

Originally from Minnigaff and educated at the Douglas Ewart High School, Angus started with the Arnold Clark organisation in 1988 as a trainee sales executive. His time with Arnold Clark has seen him move through various franchises as he worked his way up the corporate ladder. He said, "I've sold a wide range of vehicles with Arnold Clark including Peugeot, Nissan, MG Rover and now Toyota but have always been able to assure customers of a quality service with a company they can trust. Having mainly worked in Glasgow, I'm looking forward to dealing with local people from Wigtownshire and have no doubt I'll be getting a visit at work from my dad who still lives in Minnigaff."

The branch staff are proud of the relationship they have with the local community and have undergone training to the highest standards to complete a range of both Toyota and Arnold Clark courses enabling them to sell customers the right vehicle to suit each person and the correct FSA products. Angus commented, "It seems that many customers have remarked on the level of service they have received from our staff in the past, and a huge amount of our business is generated through word of mouth from satisfied customers. This is something, that as the new General Manager, I hope to continue to achieve and build upon."

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