Q21
Q21. I require further advice to solve a problem?
1. Should you have a problem with any aspect of our service or product, or simply wish further assistance, please register this concern with the individual you dealt with, i.e. Sales Executive or Service Receptionist. The staff member will be happy to assist you with any concern, or consult a colleague for advice to help you further.
2. Generally 9 out of 10 problems will be resolved at stage 1. However, if you need to take an issue further, or if your problem cannot wait 24 hours, every department is managed by a more senior member of staff, for example, the Sales Manager or Service Manager who will be more than happy to assist.
3. In some cases the Supervisor / Manager may not be able to resolve the problem alone. If this is the case, please ask for the General Manager who is in overall charge of all departments in the branch. In a case where a manufacturer is involved, the General Manager can where necessary deal with his Franchise Manager on your behalf.
4. A problem that cannot be resolved by following the above steps will then be dealt with by the Customer Service team. To contact Customer Services please use the Contact Us form, alternatively you can telephone Customer Services on 0844 815 2129.*
Or if you prefer writing to our head office;
Customer Services
Arnold Clark Automobiles Ltd
134 Nithsdale Drive
Glasgow G41 2PP
*Calls may be recorded for quality or training purposes.
"We try to ensure the best standard of services to our customers, but handling over two million transactions a year, things don't always go to plan. With this in mind, we want to know if you have any concerns, as this will help us to improve our level of service. We operate a strict policy and do our best to ensure we try to resolve any issues as quickly as possible."
DISCLAIMER: Whilst every effort has been made to ensure the accuracy of information on this site, some errors may occur. It is important that you do not rely solely on this information but check with Arnold Clark Automobiles Ltd about any terms you feel will affect your decision to purchase a car. No liability is acceptable for loss or damage resulting from errors or omission on this web site.
