Arnold Clark has again won the top award in the UK motor industry; AM's Retailer of the Year 2013.
Reserved for the top achiever across the nominated categories, in which Arnold Clark won Tyre Retailer of the Year 2013, Arnold Clark, for the second consecutive year, has won AM's headline award for Retailer of the Year.
The 'Oscars' of the motoring world, the AM Awards acknowledge exemplary performance and innovation in all areas of business including sales, marketing, customer service, aftersales and servicing. Scooping these awards for the second consecutive year not only demonstrates that Arnold Clark is at the forefront of its industry but is also a consistent market leader.
The glittering awards ceremony at the ICC in Birmingham plays host to hundreds of potential candidates and year-on-year the competition for winning the accolades is becoming more and more difficult.
"I am delighted that Arnold Clark has won the Retailer of the Year for the second year in a row. This is a huge achievement and is a real testament to the hard work, determination and consistency displayed by each and every member of our staff. We strive to continually improve the service we provide and are grateful this is recognised within the industry. I would like to thank every member of our staff for their efforts in winning this huge award for a second year and for helping make Arnold Clark the success it is today." Eddie Hawthorne, Managing Director of Arnold Clark
The Tyre Retailer of the Year award is based on the retailer's commitment to ensure customers have the best possible service and the best possible selection of tyres at the best possible price.
Winning the Retailer of the Year Award and Tyre Retailer of the Year award for the second consecutive year is a true testament to the commitment that Arnold Clark has in providing the best possible service to its customers and the dedication it has in striving for complete customer satisfaction.
"Throughout the last few years the Arnold Clark organisation has continued to place a huge amount of resource and emphasis on retailing tyres. We have made substantial investments in staff training, ordering systems and distribution network in order to ensure our staff have all the tools at their disposal to efficiently and effectively advise our customers and to ensure that we continue to offer the best possible service." Stewart MacAulay, Group Aftersales Manager of Arnold Clark