Aftersales Terms and Conditions

Your booking

All bookings are subject to availability. Every attempt will be made to accommodate the date/time you have requested, however, depending on the nature of the work and any additional services you require, there may be instances where we will need to contact you for further information on your booking and possibly to arrange an alternative date/time. Should this be the case, we will be in contact with you within 24 hours (48 hours at weekends) of making your booking.

Value servicing

Value servicing offers are promotional offers and apply to cars that are three years old or more and have no more than six cylinders. Offer applies to cars up to and including 2,000cc engine size and excludes all 4x4s, LGVs and HGVs. All points undertaken if applicable and according to car make and model. Additional charges may be applicable for replacing certain spark plugs, fuel filters and specialist oils in some makes/models. Not valid in conjunction with any other Arnold Clark offers. Prices include parts listed and are inclusive of VAT. Value servicing offers are not available at Mercedes-Benz, BMW/MINI or Audi Service departments.

Aftersales terms of business

Find out more about our full terms and conditions of business for the supply of aftersales goods and services.

Distance sales

In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, we are not allowed to provide any services within 14 days of any online booking unless you expressly ask us to do so. By agreeing to our terms and conditions and continuing with the online booking process, you are requesting that we carry out work on the appointment date and – where the appointment is within the next 14 days – you agree to waive any cancellation rights provided by these regulations after work has been started on your vehicle. Your other statutory rights remain unaffected.

Online work approval

If the Work required to the vehicle is identified and logged as ‘amber’ by the Company, the Work is only advisable to the Customer based on the opinion of the technician at the time of the inspection. If the Work required to the vehicle is identified and logged as ‘red’ by the Company, the Work is deemed urgent based on the opinion of the technician at the time of the inspection.