Arnold Clark has won the top award in the UK motor industry: Automotive Management's Retailer of the Year for 2014.
For the third year in a row, Arnold Clark has taken home the headline prize, reserved for the top achiever across all categories.
We also took home the award for Best Used Car Performance, and Managing Director Eddie Hawthorne won Business Leader of the Year at the prestigious event.
The AM Awards acknowledge exemplary performance and innovation in all areas of automotive business, including sales, marketing, customer service, aftersales and servicing.
The glittering awards ceremony at the ICC in Birmingham hosts hundreds of nominees from the motoring industry, and every year the competition gets tougher.
Winning Retailer of the Year for the third consecutive year – and scooping not one but three prizes at the event – places Arnold Clark right at the forefront of the motoring industry.
It's terrific to have won Retailer of the Year for the third year running – particularly in our special 60th anniversary year. This highlights why Arnold Clark has been around for so long: we work hard to deliver an excellent customer experience, every time. Each and every member of staff has played an important part in this momentous achievement, and in making Arnold Clark the success story that it is. I am hugely grateful to the Arnold Clark staff, and for the recognition from AM. We look forward to continued success throughout the year, and thereafter." Eddie Hawthorne, Managing Director of Arnold Clark
As part of our trio of awards, we also picked up the prize for Best Used Car Performance, following another sterling year for used car sales. On top of record-breaking levels of website traffic, we reported our highest ever turnover in 2013, thanks to our strategy of high volumes, low margins and giving customers the best possible deal.
Eddie Hawthorne commented, "Customers choose Arnold Clark because they know they will get terrific value for money and brilliant customer service, as well as a huge choice. With more than 15,000 cars in stock across our 200 UK dealerships, we simply have the best deals on used cars."
Eddie Hawthorne has been with Arnold Clark for over 20 years, becoming Managing Director in 1998. The company's continued success and growth can be attributed in large part to Eddie's dedication and vision.
What makes Eddie stand out from other directors is his ability to create a vision, and then apply excellent project management skills to help him lead a team to execute the plan. He has a business mind, mixed with the ability to motivate and lead staff to deliver consistently outstanding results, showing no signs of taking his foot off the gas."Jeremy Bennett, AM Awards
Arnold Clark also picked up the Tyre Retailer of the Year trophy from the AM Awards in 2012 and 2013.
The Tyre Retailer of the Year award highlights our commitment to giving customers the best possible selection of tyres at the best possible price, with brilliant service from our Service Department staff.
Throughout the last few years the Arnold Clark organisation has continued to place a huge amount of resource and emphasis on retailing tyres. We have made substantial investments in staff training, ordering systems and distribution network in order to ensure our staff have all the tools at their disposal to efficiently and effectively advise our customers and to ensure that we continue to offer the best possible service." Stewart MacAulay, Group Aftersales Manager of Arnold Clark