Last updated: 26th April 2021

Coronavirus update

Our showrooms and forecourts are now open.

To keep our staff and customers safe, our showrooms have contactless processes in place and adhere to sanitisation and social distancing guidelines.

Unaccompanied test-drives will be available.*


You can still buy a car online, then choose to Click & Collect at your local branch or we’ll deliver to your home.

Branches remain open for servicing,
MOTs and vehicle hire as normal.

Servicing & Repairs Car & Van Rental

Buy a car online

We’ve made it easy for you to buy a car online. Reserve with a fully refundable £99 deposit, then choose contactless Click & Collect in an outdoor area or home delivery, if applicable.


Click & Collect

You can pick up your car at a branch in your local area within 48 hours of your order being completed, or your finance being approved.

We have designated outdoor areas and contactless processes in place to protect the wellbeing of our customers and employees. Find out more.


Closer to you

Have your car moved to a branch closer to you for a £99 delivery fee, which will be added to your order. The vehicle will be delivered within six days of your order being completed or your finance being approved, if applicable.


Home delivery

We have contactless measures in place to protect the safety of our customers and staff. This service is subject to availability, please ask a product consultant for more information.

FAQs

Last updated: 26th April 2021

Sales

Are branches open?

Our showrooms and forecourts are now open.

You can still buy online, and choose from Click & Collect or free home delivery.

Our service centres and rental branches are open as normal.

Do I need an appointment?

No, our showrooms and forecourts are now open.

To keep our staff and customers safe, our showrooms have contactless processes in place and adhere to sanitisation and social distancing guidelines.

Can I browse cars on the forecourt?

Our forecourts are now open with contactless processes in place.

Can I collect my car from my local branch?

The current government guidance allows you to collect your car from a branch in your local area. All our branches have designated Click & Collect areas with contactless processes and enhanced safety measures in place to keep you safe.

Can I test-drive a car?

Yes, test drives are available, but due to social distancing rules, they’ll be unaccompanied. Before you test-drive, we’ll check your documents and organise a planned test drive route for you.

Do I need to wear a face covering?

It’s a legal requirement for all of our staff and customers to wear a face covering in, and when moving between, our branches – but certain exemptions apply.

Outside, where a 2-metre distance can be maintained, face coverings are not required. However, masks are required at all points during the car sales handover process.

Are branches open for Motability customers?

Yes, our showrooms and forecours are now open.

We’re also operating a range of safe remote processes to help Motability customers, including telephone applications and contactless Click & Collect.

However, we understand that if you’ve been shielding, you may prefer not to visit the branch. If this is the case, you can create and submit your application over the phone or via a video call. In addition, if you’d rather not collect your car in person, it can be collected by somebody else, provided they are insured to drive the car.

Before collecting your new car, we’ll send you a personalised preview video of your chosen car so that you can familiarise yourself with its controls, features and functions.

Motability vehicles must be collected at your local branch using our contactless Click & Collect process – home delivery is not available.

Sell your car

Can I sell my car to Arnold Clark?

We’re buying cars again! Appointments are now available at all of our branches.

Arnold Clark Car & Van Rental

Is Arnold Clark open for car and van rental?

Our branches will remain open with contactless processes and safety measures in place. Please visit our website to hire a vehicle.

Can I hire a dual control car?

Yes, dual control hire is available as normal in all of our branches.

Please visit our website to hire a vehicle.

Safety measures in our branches

We have new contactless processes and hygiene procedures in place to guarantee a safe car shopping experience.

How we helped during the March lockdown

Keeping key workers moving

We’ve kept NHS employees, the emergency services and key workers on the road by providing vehicles and servicing free of charge.

Find out more

View our Group Risk Assessment document.

*Subject to availability