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Arnold Clark teams up with SignVideo

Arnold Clark has partnered with SignVideo to enable members of the Deaf community to communicate with customer service advisors by using SignVideo BSL Live.

Arnold Clark is now working with SignVideo, a BSL video interpreting service.

Arnold Clark is now working with SignVideo, a BSL video interpreting service.

BSL Live is a secure and easy-to-use British Sign Language (BSL) online video interpreting service. Arnold Clark has teamed up with SignVideo to improve their website, so that Deaf BSL users will be able to interact with it when they wish to make contact, by clicking on a BSL Live icon.

To use the service, you simply on the BSL Live icon on the 'Contact Us' page, and a professional BSL video interpreter will relay your call to a member of Arnold Clark customer services.

Eddie Hawthorne, Arnold Clark Managing Director said, ‘Arnold Clark is delighted to be the first motor dealer to increase the accessibility for Deaf or Hard of Hearing people who use British Sign Language, who up until now have been unable to interact with the business via this channel.’

SignVideo celebrated its 10th anniversary of delivering professional sign language interpreting services last year. The organisation was founded by members of the Deaf community, and is now deaf-owned and deaf-led. SignVideo is the UK’s leading BSL video interpreting provider and works as a bridge between BSL and English.

Jeff McWhinney, SignVideo’s Founder and Chair said, ‘Arnold Clark are to be applauded for their vision and innovativeness, partnering with SignVideo to open up telephone access to its call centres for the UK’s deaf BSL-using community.

Arnold Clark are to be applauded for their vision and innovativeness
'They are the first in this industry sector to recognise this business opportunity and to create and make inroads into this new and untapped customer market segment. SignVideo is about enabling local and national businesses to follow suit by using the latest video technology to demolish barriers to full participation and inclusion for deaf people.’

In order to use SignVideo BSL Live, you must ensure that:

  • You have a PC or Mac with a webcam
  • You have access to Microsoft Internet Explorer, Chrome (PC only) or Safari.
  • You have bandwidth of at least 256 kbp/s upload and download (384 kbp/s recommended).
  • If this is your first time using the service, you will need to download a one-off Live plug-in. The Live plug-in enables good video quality and ensures that your calls are secure. Please follow the instructions that you will see once you are connected to the Web Access page.

To use the service, click the ‘Connect now’ button. When a SignVideo interpreter comes on the screen, tell them that you wish to connect to an Arnold Clark advisor. The interpreter will ask if you wish to prepare anything first, then they will put you in touch with one of our advisors in British Sign Language.

About the Author

Sophie McGraw

Staff Writer at Arnold Clark