At Arnold Clark, we are committed to ensuring that the principle of treating customers fairly is applied responsibly and with integrity throughout all aspects of our day-to-day business.

Outlined below are details of who to contact if you have an enquiry or a complaint relating to a particular department, a vehicle warranty or a product.

Departments



Vehicle Warranty



Product

 

Please note that the sale of Arnold Clark Vehicle Replacement Insurance, Clark Cover and Motor Insurance is regulated by the Financial Services Authority.

The vast majority of issues thatarise can be resolved quickly by following the guidelines above. If, however, an issue is not resolved to your satisfaction then please refer the matter to our Customer Services department.

Our Customer Services department aims to resolve all matters referred to them within 48 hours (2 business days).

For more complex matters (e.g. an issue involving other parties) then the process may take longer. However, regular updates will be provided and your Customer Services advisor will advise you of the timescales.

BT calls 5p per minute, other providers may vary. Calls may be recorded for quality or training purposes.