Treating Customers Fairly
Arnold Clark Automobiles Limited is committed to ensuring that the principle of treating customers fairly is applied responsibly and with integrity throughout all aspects of our day-to-day business.
In practical terms we aim to ensure:
Our treating customers fairly policy is based on our mission statement and has become the ethos which our staff aim to adhere to at all times. We aim to ensure that all employees achieve the following:
Our overall aim is to ensure that all customers are entirely satisfied with all aspects of communication with the company before, during and after a purchase.
Wherever possible, we will act upon customer feedback and management information to develop and improve the company's processes and procedures with the aim of exceeding the expectations of our customers
Should you be dissatisfied with any aspect of dealing with the company, please take a leaflet for information on our complaints procedure or contact the Customer Services department:
Scottish Motor Trade Association
Retail Motor Industry Federation
We are subscribers to the:
Motor Industry Code of Practice - Service and Repair
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