Arnold Clark

Treating Customers Fairly

Arnold Clark Customer Testimonials

Arnold Clark Automobiles Limited is committed to ensuring that the principle of treating customers fairly is applied responsibly and with integrity throughout all aspects of our day-to-day business.

In practical terms we aim to ensure:

  • Our dealerships are orderly, well maintained and inviting, providing a pleasant environment for our customers.
  • We have an industry leading sales process that provides a highly efficient, effective and simplified sales experience.
  • The products and services we offer are suited to our customers, competitively priced and presented in an easy to understand manner.
  • Our carefully selected business partners are committed to our principle of treating customers fairly.

Staff

Our treating customers fairly policy is based on our mission statement and has become the ethos which our staff aim to adhere to at all times. We aim to ensure that all employees achieve the following:

  • Be friendly, helpful and courteous.
  • Listen to customers' requirements and understand their needs.
  • Provide accurate and relevant information in a clear and fair manner that is not misleading.
  • Assist wherever possible at all times.
  • Deliver the promises we make.

Customer Experience

Our overall aim is to ensure that all customers are entirely satisfied with all aspects of communication with the company before, during and after a purchase.

Continuous Improvement

Wherever possible, we will act upon customer feedback and management information to develop and improve the company's processes and procedures with the aim of exceeding the expectations of our customers

Complaints

Should you be dissatisfied with any aspect of dealing with the company, please take a leaflet for information on our complaints procedure or contact the Customer Services department:

Write to Arnold Clark Customer Services Department
43 Allison Street 
Glasgow 
G42 8NJ
Email Fill out our online enquiry form
Call 0844 815 2129* 
Fax 0141 433 2132
Monday to Friday 8.30am to 5.30pm


We are members of the:

Scottish Motor Trade Association

Scottish Motor Trade Industry 

Retail Motor Industry Federation

Retail Motor Industry Federation

We are subscribers to the:

Motor Industry Code of Practice - Service and Repair

Motor Industry Code of Practice

*BT calls 5p per minute, other providers may vary. Calls may be recorded for quality or training purposes.

 

Arnold Clark Company Philosophy