Arnold Clark

Customer Services

The Arnold Clark Group was founded on a simple philosophy that is still upheld today: to offer genuine value for money and create high levels of customer satisfaction.

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At Arnold Clark, we are committed to ensuring that the principle of treating customers fairly is applied responsibly and with integrity throughout all aspects of our day-to-day business.


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  • Arnold Clark
  • Customer Services Department
  • 454 Hillington Road
  • Glasgow
  • G52 4FH
  • Mon - Thurs: 8:30am - 8:00pm
  • Fri: 8:30am - 7:00pm
  • Sat: 9:00am - 5:00pm
  • Sun: 12:00pm - 5:00pm
  • 0141 648 1088
  • 0141 433 2132

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Who to Contact...

Outlined below are details of who to contact if you have an enquiry or a complaint relating to a particular department, a vehicle warranty or a product.

Departments

Departments In the first instance please refer to your Then, if necessary, refer to the dealership
Sales Product Consultant Sales Manager / General Manager
Service Service Advisor Service Manager
Accident Repair Accident Repair Advisor Accident Repair Manager
Parts Parts Advisor Parts Manager
Rental Rental Advisor Rental Manager

Vehicle Warranty

Vehicle Warranty
Manufacturer Warranty Please refer to your manufacturer vehicle handbook for contact details
60 Day Used Car Warranty In the first instance please refer to your Product Consultant Then if necessary refer to the Sales Manager / Service Manager
Autocare Warranty Please refer to your Autocare booklet or contact Autocare on 0141 332 2626 Mon - Fri 8:30am - 5:00pm

Departments

Products (FCA regulated) All enquiries to
Vehicle Replacement Insurance (VRI) Premia Solutions Limited 01926 622 6600 * Mon - Fri 9:00am - 5:00pm
Motor Insurance Arnold Clark Insurance Services 0131 555 5999 * Mon - Fri 9:00am - 5:00pm, Sat 9:00am - 6:00pm, Sun 12:00pm - 5:00pm
Other Products All enquiries to
Service Plan & Clark Plan Service Plan & Clark Plan 0141 772 4532 * Mon - Fri 8:00am - 5:30pm

Please note that the sale of Arnold Clark Vehicle Replacement Insurance, Clark Cover and Motor Insurance is regulated by the Financial Conduct Authority.

The vast majority of issues that arise can be resolved quickly by following the guidelines above. If, however, an issue is not resolved to your satisfaction then please refer the matter to our Customer Services department.

Our Customer Services department aims to resolve all matters referred to them within 48 hours (2 business days).

For more complex matters (e.g. an issue involving other parties) then the process may take longer. However, regular updates will be provided and your Customer Services advisor will advise you of the timescales.

Where a complaint does not relate to a financial service, and cannot be resolved after you have contacted us, then you may refer the dispute to the following Alternative Dispute Resolution (ADR) service: The National Conciliation Service (NCS). Visit the NCS website.

BT calls 5p per minute, other providers may vary. Calls may be recorded for quality or training purposes.

Frequently Asked Questions

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Treating Customers Fairly

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Customer Testimonials

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