We hope you will enjoy being a customer of Arnold Clark Automobiles Limited, and we want to make sure your experience is as safe and useful as possible. Here you can find out what data we collect from you, how we use it, conditions where we may disclose this data to others, how we keep it secure and how our website works.
Arnold Clark Automobiles Limited (SC036386) (“Arnold Clark”, “we” and “us”) takes the issue of security and data protection very seriously and strictly adheres to guidelines published in the United Kingdom Data Protection Act of 1998 and the General Data Protection Regulation (EU) 2016/679 which is applicable from the 25th May 2018. We are notified as a Data Controller with the Office of the Information Commissioner under registration number Z6369745 and we are the data controller of any personal data that you provide to us. Any questions relating to this policy and our privacy practices should be sent to firstname.lastname@example.org.
We obtain information about you when you contact us in branch or over the phone and when you use our website. We also receive information from you via cookies on our website, for example when you are viewing vehicles or making online bookings. We need this information to enable us to provide our online services and where appropriate, our in branch services. This section sets out in more detail what information we collect, why we collect it, how we use it and how long we keep your information.
We review our data retention periods regularly and will only hold your personal data for as long as is necessary for the relevant activity, or as required by law (we may be legally required to hold some types of information), or as set out in any relevant contract we have with you.
It is your choice whether you receive information such as marketing from us and you can select this by ticking the relevant boxes on any form where we collect your information. We will not contact you for marketing purposes unless you have given your prior consent. If you have agreed to receive marketing from Arnold Clark we may e-mail to inform you of new products available from companies within the Arnold Clark group. If, at any time, you no longer wish to receive this information, please send a written request to email@example.com. Also, all of our email marketing correspondence gives you the option to opt-out of receiving further marketing emails. Please note that you will still receive emails directly related to an enquiry you have submitted via our contact form.
If you have opted-in to receive marketing material from us, we will use your name and whichever methods you have selected to send out this information.
You may request, at any time, a copy of the personal information the company holds about you, at no cost. Should you wish to access or update the personal information that we hold, please contact us by sending a written request to Customer Services Department, Arnold Clark Automobiles Limited, 454 Hillington Road, Hillington Park, Glasgow, G52 4FH or firstname.lastname@example.org.
If you wish to have the information the Company holds on your person removed, please request this in writing to Customer Services Department, Arnold Clark Automobiles Limited, 454 Hillington Road, Hillington Park, Glasgow, G52 4FH or email@example.com - as long as your information is not pertinent to the completion of a contract or required for any legal reason it will be removed.
If you are concerned that we are not using your information in accordance with the law, or are not satisfied with our response to a request made above, then you can complain to the Information Commissioner’s Office.
The Information Commissioner in Scotland can be reached by the following means;
The Information Commissioner's Office - Scotland
45 Melville Street
0303 123 1115
The Information Commissioner in England can be reached by the following means;
Information Commissioner's Office
Please be aware that the transmission of information via the internet is not always completely secure. Although we will do our best to protect your personal data, we cannot guarantee the complete security of your data transmitted to us electronically; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to restrict unauthorised access.
All credit/debit card data taken through our websites is encrypted in accordance with PCI-DSS.
We store your data on secure servers inside the European Economic Area (EEA).
Some of our third party contractors are based outside of the EEA however, we have strict control over how and why your data can be accessed. By submitting your personal data, you are consenting to this transfer, storing or processing. If we transfer your data outside the EEA we will take steps to ensure that appropriate security measures with the aim that your rights continue to be protected as set out in this policy.
We may disclose your personal information to another member of our group, which means our ultimate holding company and its subsidiaries as defined in section 1159 of the UK Companies Act 2006 – GTG Training Limited (SC290157), Arnold Clark Finance Limited (SC039597), Arnold Clark Insurance Services Limited (SC192797), Harry Fairbairn Limited (SC043023), Assure Alarms Limited (SC139217) and Towquest Limited (02299882).
We may disclose your personal information to third parties under the following circumstances:
Cookies are small text files, placed on your hard disk by a web page server. They are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
We will use encrypted information gathered from the cookies to improve your online experience with Arnold Clark.
Some of the cookies we use will expire after you close the browser window. These are called session cookies. Some cookies last longer than this, because they are used to identify return visits to the website.
Types of cookies:
This section is a table which explains why we use certain cookies and what they do.
|Searchcookie||Session, First Party||This helps us remember what you searched for, from page to page. The website would not function correctly without this cookie enabled.|
|JSESSIONID||Session, First Party||This helps us remember what you searched for, from page to page. The website would not function correctly without this cookie enabled.|
|AC_srch||Session, First Party||This cookie remembers what you searched for from page to page. To use our search function, this cookie needs to be enabled.|
|49a2c522799ce817e00b8c4aeb8869f8||This is an admin cookie set by the CMS.|
|Session||Session, Third Party (Towquest)||By setting and using session cookies throughout our booking process we are able to get you back to your booking session if you happen to move away to a different page or even if you close your browser. This session cookie means that next time you return to the booking process your previous session will have been saved.|
|LoginStatus||Session, Third Party (Towquest)||If you have a registered account with us we are able to determine if you are logged in to our website using cookies. This will save you time on your next visit to the website as we will already know your details. By setting a cookie to remember your details, for your next visit, we are able to personalise your user experience and you won't have to re-enter your details every time you visit.|
|Mixpanel||Persistent, Third party (Mixpanel, Inc)||When visiting some parts of our website, we may set this cookie which enables us to collect information in real time about the way users interact with our site. For more information about how Mixpanel may use this information, visit: www.mixpanel.com/privacy|
|Google Analytics (_utma, _utmb, _utmc, _utmz)||Persistent, Third party (Google)||These enable the function of Google Analytics. This software helps us take and analyse visitor information such as browser usage, new visitor numbers, response to marketing activity and browsing times. That anonymous information helps us to improve the website and your browsing experience, and to make our marketing campaigns relevant. The data stored by these cookies can be seen only by the relevant teams at Arnold Clark and Google and never shows any confidential information. For more information about how Google may use this data - visit: http://www.google.com/policies/privacy|
|Crazy Egg||Persistent||This cookie is used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, details of which can be found by following this link: http://www.crazyegg.com/privacy|
|Get Clicky cookies, (first_pv_ , _jsuid)||Persistent, Third party||These cookies allow us to track visitors to the website using Get Clicky. We can use visitor information on which pages were visited, how frequently, and for how long to improve the website and the user experience. The data stored by these cookies can be seen only by the relevant teams at Arnold Clark and Get Clicky, and never shows any confidential information. Visit: http://getclicky.com/terms|
|Auto Trader Dealer Display Retargeting||Persistent, Third party||This cookie is used by our advertising supplier Auto Trader to identify users of the website when they subsequently visit autotrader.co.uk. This enables Auto Trader to target these users with display advertising specific to Arnold Clark. The data stored anonymously identifies a user as having visited www.arnoldclark.com.|
|showroom cookie, showroomsns||Persistent, First Party||This allows you to use the shortlisting feature. It means we can remember which cars you added to the shortlist as you move from page to page. If you add cars to the shortlist, this information will be remembered while you browse the site, and when you return to the site.|
|_utma||Persistent, Third Party||Refers to the number of times you have visited our website and the first and the last visit times.|
|_utmb||Persistent, Third Party||Google Analytics cookies that contain timestamps of time you enter and leave our website.|
|_utmc||Session Third Party||Google Analytics cookies that contain timestamps of time you enter and leave our website.|
|_utmz||Persistent, Third Party||Google Analytics cookie that tracks which search engine you have used to come to this website, which keyword(s) you used to find the website, which link(s) you have clicked on within the website and where you were located when you clicked that link.|
To find out even more about cookies, visit: http://www.aboutcookies.org
The additional cookies that run during your session will collect information about your computer in the form of server logs, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users' browsing actions. Disabling cookies ensures that your IP address will not be recorded.
Arnold Clark recommend that you accept cookies, as we use them to:
However, you can choose to decline cookies by changing your browser settings.
Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
The Website may offer you the opportunity to share or follow information about us (or the website or our services) using third party social networking functionality (such as through "share this", "like" or "follow" buttons).
We offer this functionality in order to generate interest in us, the website and our services among the members of your social networks, and to permit you to share and follow opinions, news and recommendations about us with your friends. However, you should be aware that sharing personal or non-personal information with a social network may result in that information being collected by the social network provider or result in that information being made publicly-available, including through Internet search engines.
Personal information that we collect, why we collect it and how we use it;
Any changes we may make to our privacy & cookies policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.
This policy was last updated: 15th May 2023