Used 2020 Ford Puma review

Overview

The 2020 Ford Puma reused a coupé nameplate for a compact crossover focused on everyday practicality and engaging driving. It is powered by a 1.0-litre EcoBoost mild-hybrid petrol engine and combines a raised driving position with handling that feels closer to a hatchback than many small SUVs. Its notable feature is the MegaBox, a waterproof, drainable storage compartment beneath the boot floor, which provides practical storage uncommon among rivals.

Six years on, the 2020 Puma remains a strong proposition in the used small SUV market. It suits buyers who want a car that's easy to park, enjoyable to drive and versatile enough for family life and outdoor trips. Mid-range Titanium and ST-Line trims with the 1.0 EcoBoost mild-hybrid offer a good balance of economy, equipment and value, while optional drive assistance packs add adaptive cruise and blind-spot monitoring for longer motorway journeys. Here is everything you need to know before buying one.

What makes it stand out?

• MegaBox waterproof under-boot storage – an 80-litre lockable, drainable compartment beneath the boot floor that holds muddy boots, wet wetsuits and sports kit without dirtying the main cabin. It keeps the main boot and interior cleaner for outdoorsy owners.
• 1.0-litre EcoBoost mild-hybrid powertrain – a 48V system assists the petrol engine for smoother stop-start behaviour and improved real-world economy, without the complexity of plug-in charging.
• Engaging driving character for the segment – direct steering and a composed chassis make the Puma feel more nimble than many small SUV rivals while retaining the raised seating position and class practicality buyers expect.

What to consider

• Mild-hybrid 1.0 EcoBoost powertrain – improves economy without any plug-in ownership requirements. A car with a clear service record showing routine diagnostics and 48V battery checks will be at its best.
• Trim and driver assistance options – many useful features such as adaptive cruise, BLIS and Active Park Assist were grouped into optional packs rather than fitted as standard. If you do a lot of motorway driving, a car with the driver assistance pack adds real convenience.
• Compact dimensions and clever storage – the Puma's footprint is city-friendly and the MegaBox increases versatility beyond what the boot size alone suggests. It suits buyers who prioritise urban usability and occasional longer trips rather than maximum load-carrying capacity.

What is it?

The Puma is part of Ford's small SUV line-up, positioned between Fiesta-sized models and the larger Kuga. It shares architecture and engines with other Ford small cars of the era but has a crossover body, raised ride height and the MegaBox boot. The Puma nameplate formerly belonged to a small coupé produced in the late 1990s and the 2020 model reimagined it as a practical family car.

This review covers the original 2020 model Puma in its first full production year. In 2026, these cars are around six years old and will typically show mid-five-figure mileages depending on use. Commuter cars may sit closer to 60,000 miles, while those used mainly for school runs and weekend trips could be well under 40,000. As with any car of this age, a complete service history is a helpful indicator of maintenance.

Is it a good used buy?

Yes, the 2020 Ford Puma remains a characterful and practical choice in the small-SUV used market. The 1.0 EcoBoost mild-hybrid powertrain offers a balance of economy and responsiveness and the MegaBox provides a practical advantage most rivals lack. Titanium and ST-Line trims offer the best mix of standard equipment, comfort and used-market value.

For the best experience, look for a car with a complete service history and confirm that any optional ADAS features are present and working. Check the MegaBox seal and drain during a viewing, since a dry, well-functioning compartment indicates the car has been looked after. Every used car at Arnold Clark goes through a vehicle check before it is offered for sale and warranty cover options are available for added peace of mind.

Exterior

The Puma has a compact crossover stance, with raised ride height, muscular wheel arches and a high waistline that gives it a purposeful look without appearing bulky. The front end features Ford's signature grille and swept-back headlights, while the roofline tapers toward the rear in a nod to the coupé-like proportions Ford aimed for.

ST-Line models add sportier visual touches including a body kit, larger alloy wheels and a rear diffuser-style bumper. Popular factory colours included Blazer Blue, Magnetic Grey and Frozen White, with wheel sizes ranging from 17-inch alloys on Titanium to 18-inch items on higher-spec trims.

On a six-year-old car, expect normal signs of daily use, such as small stone chips on the bonnet and occasional door-edge marks from supermarket car parks and city streets. These are cosmetic marks typical of regular use.

Interior and technology

Inside, the Puma's cabin is well put together and driver-focused. The seats are supportive with adjustable lumbar support and the driving position is easy to get comfortable in thanks to a good range of steering wheel and seat adjustment. The dashboard layout is clean and logical, with physical controls for the climate system below the central touchscreen.

The standard eight-inch touchscreen runs Ford's SYNC 3 infotainment system with Apple CarPlay and Android Auto connectivity. Higher-spec models could be optioned with a B&O premium sound system that improves the audio experience. A digital driver display replaces traditional dials and shows hybrid system information including energy flow and regeneration status.

Infotainment and ADAS technology have advanced since 2020. Some newer rivals and later Puma updates offer larger displays, wireless smartphone mirroring and more connected services. When shopping, compare the tech spec of any Puma against more recent alternatives to make sure it meets your expectations.

What to look for at a viewing

• Open the MegaBox beneath the boot floor, operate the drain plug and check the rubber seals for dryness. A working drain and clean, dry seals indicate the compartment has been looked after.
• Watch the instrument cluster during a short drive. The mild-hybrid system displays regeneration and electric-assist icons during deceleration and pull-away and seeing these active confirms the 48V system is functioning.
• Cycle through the driver assistance pack features if the car is advertised with them. Set the adaptive cruise, verify BLIS warnings with a passenger walking alongside and test the parking sensors and reversing camera.
• Pair your phone via Bluetooth and Apple CarPlay or Android Auto to confirm the touchscreen responds smoothly and the connection is stable.
• Check that all powered features – electric windows, mirrors, heated seats if fitted – operate correctly.

Practicality and space

The Puma offers a competitive boot for the class. With the rear seats in place, the main boot area provides about 456 litres and the MegaBox adds an extra 80 litres of waterproof, drainable storage beneath the floor. Folded flat, the load area opens up to around 1,216 litres, creating a level, usable space for larger items.

The under-floor compartment is deep enough to stand a pair of wellington boots upright, which helps on muddy weekends. Rear-seat space is good for the segment. Two adults sit comfortably and there is enough legroom for longer journeys. The high waistline does reduce outward visibility for smaller passengers in the back, so if you regularly carry young children, sit in the rear during a viewing to see how it feels.

Powertrains

Choosing the right engine

The 1.0 EcoBoost mild-hybrid in 125hp form is the sweet spot for most buyers. It balances performance and economy and the 48V system makes town driving smoother thanks to improved stop-start behaviour and gentle regenerative braking. The six-speed manual gearbox has a light, positive shift that suits the engine's character.

If you prefer an automatic, the higher-output 155hp version was available with a seven-speed dual-clutch unit. A car with a complete service record, including any transmission fluid services, will feel crisp and responsive through low-speed changes. Drive in stop-start traffic during a test drive to confirm smooth operation.

The mild-hybrid system does not need plug-in charging, which keeps ownership simple. It suits drivers who want improved efficiency without changing their habits.

Trim levels

The 2020 Puma launched with several trim levels, each offering a distinct character:

Titanium is the comfortable all-rounder. Standard equipment includes the eight-inch SYNC 3 touchscreen with Apple CarPlay and Android Auto, automatic headlights and wipers, dual-zone climate control, rear parking sensors and 17-inch alloy wheels. It rides on a comfort-oriented suspension set-up that suits mixed-road driving.

ST-Line adds a sportier edge with a lower, firmer suspension tune, a body kit with unique front and rear bumpers, 17-inch alloy wheels in a sport design and interior touches including a flat-bottomed steering wheel and sport seats. It is the pick for buyers who enjoy a more connected driving feel.

ST-Line X (and Vignale on later cars) pushed equipment levels higher with features like a B&O premium sound system, heated front seats, larger alloy wheels and premium interior trim materials. These cars command a slight premium on the used market but come well loaded.

The optional driver assistance pack, adding adaptive cruise control, BLIS blind-spot monitoring and Active Park Assist, could be specified across several trims and is a worthwhile addition for motorway commuters.

Which trim is the best used value?

Titanium and mid-range ST-Line cars typically represent the best balance of price, equipment and ride comfort on the used market. Both include key technology features – the eight-inch touchscreen, smartphone connectivity and a good spread of safety equipment – without the premium that top-spec models attract. If you enjoy driving, the ST-Line's sportier set-up adds engagement without significantly compromising comfort. If a relaxed ride matters most, the Titanium's softer suspension will feel more forgiving over broken surfaces.

Driving and performance

The Puma's steering is direct and well-weighted, giving a clear sense of what the front wheels are doing. The chassis is composed and controlled and the Puma changes direction with a keenness that resembles a well-sorted hatchback more than a crossover.

Three drive modes, Normal, Sport and Eco, adjust throttle response and steering weight. Sport sharpens settings for a more engaged feel on a favourite B-road, while Eco dials back the throttle map and optimises the mild-hybrid system for efficiency on longer motorway runs.

The sportier ST-Line trims trade some ride comfort for sharper body control. Drivers who want the most cushioned ride will find the Titanium's softer set-up more relaxing, particularly on rough urban surfaces. On smoother roads, both trims feel settled and controlled.

On longer trips, the mild-hybrid system contributes to relaxed cruising. Early road tests recorded figures in the mid-50s mpg on mixed driving and the engine is refined enough at motorway speeds to keep cabin noise manageable.

What to try on a test drive

• Cycle through the three drive modes to feel how throttle response and steering weight change.
• If the car has the driver assistance pack, use adaptive cruise and lane-keep assist on a dual carriageway or motorway section to confirm everything functions smoothly.
• Drive over a mix of surfaces – smooth A-roads, rougher urban streets and, if possible, a speed bump or two – to see how the suspension suits your comfort preferences.
• Pay attention to the mild-hybrid system during deceleration. You should feel gentle regenerative braking and see the energy-recovery graphic on the instrument cluster.
• If the car has the MegaBox, load it with something and operate the drain to confirm it seals properly when closed and drains freely when opened.

Running costs and upkeep

The mild-hybrid system was designed to improve real-world fuel economy without adding plug-in complexity. When new, the Puma's official WLTP combined figures sat comfortably above 50mpg and contemporary road tests reported mid-50s mpg on mixed driving. Real-world figures will vary with driving style, but the 48V system's contribution to smoother stop-start and gentle electric help helps keep consumption down around town.

Insurance groups for the 2020 Puma sit in the range expected for a small crossover, competitive for the class and manageable for younger drivers on higher-spec trims.

Servicing follows Ford's standard schedules. A full Ford service history is a positive sign that the engine, 48V mild-hybrid components and associated software have been properly maintained. A good service record will typically show regular oil and filter changes alongside any diagnostic checks for the hybrid system.

As with any used car, a quick look at the MOT history and manufacturer recall status is an easy way to confirm a car has been properly maintained. These are routine checks that take a couple of minutes online. Arnold Clark carries out pre-sale inspections on every vehicle and can confirm that any outstanding recall work has been completed.

Rivals

Nissan Juke

The Juke is a characterful small SUV with bold styling and a distinctive interior. It is eye-catching and fun, but the Puma competes strongly on practicality, with the MegaBox giving it a storage advantage and its sharper handling makes it the more engaging car to drive.

Volkswagen T-Cross

The T-Cross takes a conservative approach, offering a roomy cabin for its size and strong residual values. It is well built and easy to live with. The Puma's advantage lies in its driving manners and the clever under-boot storage that the Volkswagen does not have.

Peugeot 2008

Peugeot's small SUV delivers a stylish interior with the brand's i-Cockpit layout and a comfortable ride. Newer revisions have raised its technology levels. The Puma remains competitive on steering feel and driver engagement and its optional driver-help features compare well to the Peugeot's kit list.

Renault Captur

The Captur is a roomy, economical small SUV emphasising urban comfort and flexible interior packaging. It is a relaxed car to drive and later versions offered hybrid powertrains. The Puma's MegaBox and sharper driving balance are its key differentiators, making it more rewarding on a country road.

Hyundai Kona

The Kona is practical, well equipped and available with a wider variety of powertrains, including fully electric versions. For buyers who want electrified options beyond mild-hybrid, the Kona range is worth comparing. The Puma's mild-hybrid keeps ownership simple and its handling remains a class strength.

Verdict

The 2020 Ford Puma remains a strong used small SUV in 2026. It mixes everyday practicality, notably the MegaBox, with enjoyable handling and the fuel-efficiency benefits of a mild-hybrid powertrain. It feels more rewarding to drive than many rivals while still meeting the practical needs of family life and outdoor trips. For urban families and commuters, it remains a sensible choice.

If you are looking at a 2020 Puma, focus on examples with a full service history, confirmed ADAS options and a working MegaBox. At Arnold Clark, cars are checked before sale and staff can advise on warranty cover, history checks and finance options. With more than 200 branches across the UK, you can browse stock online at Arnold Clark, arrange a test drive at a nearby branch and explore part-exchange and finance options to find a suitable deal.

Frequently asked questions

1. Is the 2020 Ford Puma 1.0 EcoBoost mild-hybrid expensive to run?

   The 48V mild-hybrid system was designed to improve economy without the complexity of plug-in cars. Road tests from launch reported figures in the mid-50s mpg on mixed routes and the system's smoother stop-start behaviour helps in town driving. A car with a full service record will reward you with efficient, predictable running costs.

   Insurance groups are competitive for the class.

2. What should I check about the Puma's mild-hybrid system at a viewing?

   During a short drive, watch the instrument cluster for regeneration and electric-assist icons, which appear during gentle deceleration and pull-away. Take a short downhill stretch or come to a gradual stop to feel the regenerative braking. Check the service history for routine diagnostics or any hybrid-system entries.

   These checks confirm the 48V system is functioning.

3. How practical is the MegaBox and how do I check it?

   The MegaBox is an 80-litre waterproof tray beneath the boot floor with its own drain plug. It is designed for muddy boots, wet sports gear and items you want separate from the main cabin. At a viewing, open and close the drain, check the rubber seals around the boot floor for dryness and make sure the lid sits flush.

   A working, dry MegaBox indicates the car has been well maintained.

4. Are the Puma's driver-help features worth looking for?

   For drivers who cover a lot of motorway miles or want easier parking in town, the driver assistance pack adds convenience. It includes adaptive cruise control, BLIS blind-spot monitoring and parking aids.

   Confirm these features are present and working when you view the car: set the adaptive cruise, check for BLIS warning lights in the mirrors and test the parking sensors.

5. How does the Puma's technology compare to newer rivals in 2026?

   Infotainment and ADAS have advanced since 2020. Some more recent competitors and later Puma updates offer larger displays, wireless smartphone mirroring and more connected services.

   The 2020 Puma's 8-inch SYNC 3 touchscreen with Apple CarPlay and Android Auto still performs well, but compare the tech spec of any car you are considering against newer alternatives to make sure it meets your expectations.