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We’ve made it easier and safer to buy your next car

With contactless processes and safety measures designed to protect you and our staff.

Start your search

We're delighted to announce that all our showrooms are now open for car sales

Reserve your car with a fully refundable £99 deposit.

Choose Click & Collect or free home delivery

Start your search of over 20,000 used cars. Our award-winning website makes it easy to find the right one for you.

You’re in control of your car deal - just customise your finance quote to suit your budget.

Looking to part-exchange your car? Now there's no need to come into the branch - you can get an accurate online valuation that will be deducted from your deal.

Reserve online with a £99 deposit to make sure you don’t miss out. Don’t worry if you change your mind – it’s fully refundable.

We’ll get in touch to confirm all the details and you can decide how you’d like to receive your next car.

Click & Collect

This is the quickest way to buy your car. Collect your car safely in the branch using our new contactless transaction process. Find out more

or

Free home delivery

We can bring your car to you using our new socially distanced handover process.

Close up of car steering wheel

Test-drive your new car

We’re pleased to say that test drives are now available, but due to social distancing rules, they will be unaccompanied. Before you test-drive, we’ll ask for documentation checks and organise a planned test drive route for you.

Changes you can expect at our branches

We have new contactless processes in place to ensure a safe car shopping experience.

Which other areas of the business are open?

Car & Van Rental

All our branches are open with new contactless booking and collection processes.

Book now

Servicing & Parts

Our servicing and parts centres are now open, adapted with your safety in mind.

Book now

Accident Repairs

Most of our accident repair centres are now open with new safe processes in place.

View branches

Sell your car to us

We’re now open and taking appointments.

Value my car

How Arnold Clark has been helping during lockdown

Keeping key workers moving

We’ve been keeping NHS employees, the emergency services and key workers on the road by providing vehicles and servicing free of charge.

Find out more

FAQs

Last updated: 20th July 2020

General

Do customers need to wear a face covering when visiting Arnold Clark?

In line with Government guidelines, customers at our Scottish branches will be required to wear a face covering from now on. Customers at our English branches will require face coverings from 24th July.

All customers should wear a face covering in our indoor branch environment across sales, rental and stand-alone service, bodyshop and parts sites.

Are there any exemptions to the rule?

The Scottish government has outlined the following exceptions to the regulation for customers; children under the age of 5; individuals with health conditions; or those with difficulty communicating (in relation to speech) do not need to wear a mask.

Sales

Are your branches open?

Our branches in both England and Scotland are now open.

Can I collect my car from my local branch?

You can now collect your chosen car safely in the branch. We can take payment over the phone or if you prefer, we can take contactless payment in branch and your car will be waiting for you – disinfected and safe for you to drive home.

Can I test-drive a car?

Yes. However, to comply with social distancing, test drives will be unaccompanied and require documentation checks and a planned test drive route.

Please call a branch or enquire online and we’ll arrange a test drive for you.

What do I need to bring with me to a test drive?

If you hold a UK driving licence, you’ll need your licence and a DVLA check code. If you have a non-UK driving licence, you’ll need your licence, passport and proof of address.

Can I test-drive a car if I’m under 21 years old?

Yes. However, you’ll only be able to test-drive a car with an engine capacity of under 2 litres and you must be accompanied on the test drive by another member of your household who is over 25 and holds a full driving licence.

Aftersales

Is Arnold Clark open for servicing?

Our Aftersales departments are now open. Book an appointment online, or call our Contact Centre on 0141 471 5738.

My car has been stored in an Arnold Clark branch during lockdown. When will I get this back?

Your vehicle is a priority and we are working on it as fast and safely as we can. Thank you for your patience.

My vehicle is covered by manufacturer warranty and I have an issue but I was unable to make a booking during lockdown. What should I do?

We are working with each of our manufacturer partners to ensure that they adopt a flexible and sympathetic approach. As we are now open again, we would ask that you make a new booking as soon as you can.

What if my vehicle is covered by the Arnold Clark 60-day used car warranty and I have an issue?

You can make an appointment by calling 0141 471 5738 or emailing central.services@arnoldclark.com. Please note that any used vehicle that has been delivered by the Group between 14th February 2020 and the lockdown of 24th March 2020 will automatically have the normal 60-day used car warranty period extended by an additional 60 days. Please note that this applies to used vehicles delivered that were either out of manufacturer warranty or had less than 60 days’ manufacturer warranty remaining at the date of delivery.

Finance

I have a PCP agreement that is scheduled to end soon – what do I do?

We would advise that you contact the finance company that your PCP agreement is with. Their contact details will be found within your finance agreement documentation and also on the finance company’s website.

Motability

I placed an application before lockdown, when will the handover of my car go ahead?

When your car is ready to be handed over, your branch will be in touch with you to make an appointment.

My lease was automatically extended for six months. When can I order my next car?

You can renew at any point during your six-month lease extension period, and you don’t need to wait until three months before the end of the lease.

If you’re not quite ready to order your car now, don’t worry – you can keep your current car for the full six months.

Do I need to make an appointment at my branch to place an application?

Our branches have new social distancing measures in place, so please make an appointment by contacting your branch.

Has COVID-19 affected car delivery times?

The length of time it takes for your car to be delivered could vary due to the disruption experienced by car manufacturers during this time.

It’s worth checking if the car that you’re interested in is in stock, or whether it needs to be ordered from the manufacturer, which might delay your order. We might have a comparable car from a different manufacturer, so it’s worth considering this before placing your order.

At Arnold Clark, you can choose between 25 manufacturers.

Alternatively, in certain circumstances you may decide that you’d like to extend your lease for longer. This might be the case if you have specific adaptations, or if you have driven less than 15,000 miles at the end of your three-year lease. If either of these apply, please contact the Motability Finance Customer Services team on 0300 456 4566.

I was in the process of choosing my first car on the scheme but had not yet placed an application, can I still go ahead?

Motability Finance will be able to take applications from customers looking to join the scheme from 1st July 2020.

I do not want to place a renewal application at the end of my lease, how do I hand my car back?

All of our branches are now open, and you can book appointments for end of contract vehicle returns. Just contact your local branch to find out how to return your vehicle.

If you’re unable to return your vehicle for any reason, call Motability on 0300 456 4566 to make other arrangements.

My lease was automatically extended for six months. What will happen to my Good Condition Bonus?

Where customers have had leases automatically extended, Motability Finance has been paying the Good Condition Bonus (GCB) on the original lease end date for your car.

Please note, if you did request an early payment of your GCB during the lease, you will not be entitled to this payment again.

My usual driver is not able to drive me at the moment. Can I add a new driver?

Your lease includes insurance for up to three named drivers, who can be family, friends or carers. If you urgently need to add a new driver, please call RSA Motability (RSAM) on 0300 037 3737.

The driver you wish to add will need to be with you when you call, so RSAM can check their details and add them to your policy straight away.

The MOT is due on my car. What should I do?

The government announced that any MOTs due to expire between 31st March and 31st July will recieve an automatic six-month extension. All of our branches and service centres are now open, and we would advise having this completed as soon as practically possible

If your MOT expired before this date, you will need to arrange this with your local branch. If you are self-isolating you should book the MOT for after the period of self-isolation is over, or ask a named driver to take the vehicle to be tested.

I was due to be reassessed for my allowance, but the DWP have suspended my assessment for 3 months. Can I stay in my current vehicle?

If your lease is due to end before your reassessment, please contact us on 0300 456 4566 so we can apply for a lease extension for you. The Department for Work and Pensions (DWP) have confirmed that they will continue to pay allowances where they have had to delay assessments.

When will the Arnold Clark Motability Roadshow take place?

We’ve taken the decision to postpone this year’s Arnold Clark Motability Roadshow which was due to take place in May at the SEC. This is to protect the health and wellbeing of our employees and customers, but we hope to return in 2021 with even more deals and entertainment for you. Thank you for your understanding.

Sell your car

Can I sell my car to Arnold Clark?

We’re buying cars again! Appointments now available at all our branches.

Arnold Clark Car & Van Rental

Is Arnold Clark open for car and van rental?

All rental branches are now open with new, safe processes in place.

Can I still hire a dual control car?

You can still hire a dual control car and now you can book and pay online.