Arnold Clark
Coronavirus update

Arnold Clark showrooms are open in England. In the branch, you’ll receive the same levels of customer service you’ve always enjoyed, with new social distancing and sanitisation measures in place. Find contact details for your local branch.

Although our showrooms in Scotland remain closed, you can now choose your new car on our website and reserve it for a fully refundable £99 – and you can even get an instant online valuation for your part exchange.

When your car is ready, we’ll send you a personalised video showing all of the functions and features of the car, so you can see everything in detail before you drive it.

We’re closely following government advice in Scotland and will reopen all branches with new safe, contactless processes in place as soon as we are able to do so.

Yes, we now offer a free home delivery service if you live within a 50-mile radius of a branch. All documentation can be completed online and our staff will be in touch throughout the process to help if needed. Once that’s done, we will deliver the car to your door at a time that suits you, using our new socially distanced processes. We’ll even take your part exchange away for you.

We are delivering cars from all open branches and yours will be delivered as a priority. If it is ordered from a branch which isn’t open yet, we will get it to you as soon as it is safe to do so.

If you live in England, you can now collect your chosen car safely in the branch. We can take payment over the phone or if you prefer, we can take contactless payment in branch and your car will be waiting for you – disinfected and safe for you to drive home.

We’ve been working closely with Trading Standards to ensure we can deliver the level of service you expect while offering the highest standards of safety. Our employees have all received up to date health and safety training, and we’ve adapted our branch layouts and processes to comply with government regulations.

The majority of our aftersales departments are now open. Book an appointment online, or call our Contact Centre on 0141 471 5738.

You may to have to wait longer than usual for a service appointment due to the current high demand and this will vary from branch to branch. We will book your car in as soon as possible to keep you on the road.

Yes, as our branches are now open, please call 0141 471 5738 to make an appointment.

If your MOT due date was for Monday 30th March 2020 or after, please note that the MOT due dates for cars, motorcycles and light vans has been extended by the government for six months. However, as we are now able to carry out MOTs, we would highly recommend all drivers get their car checked to ensure they are in a safe and in a roadworthy condition.

Your vehicle is a priority and we will work on it as soon as the branch is safe to work in and our employees have returned. Thank you for your patience.

If our closure affected your servicing and MOT plan, we will extend the plan to allow you to use it when you are able to make an appointment.

We are working with each of our manufacturer partners to ensure that they adopt a flexible and sympathetic approach. As we are now open again, we would ask that you make a new booking as soon as you can.

You can make an appointment by calling 0141 471 5738 or emailing central.services@arnoldclark.com. Please note that any used vehicle that has been delivered by the Group between 14th February 2020 and the lockdown of 24th March 2020 will automatically have the normal 60-day used car warranty period extended by an additional 60 days. Please note that this applies to used vehicles delivered that were either out of manufacturer warranty or had less than 60 days’ manufacturer warranty remaining at the date of delivery.

We would advise that you contact the finance company that your PCP agreement is with. Their contact details will be found within your finance agreement documentation and also on the finance company’s website.

We would advise that you contact the finance company that your finance agreement is with. Their contact details will be found within your finance agreement documentation and also on the finance company’s website.

Links to finance company websites and information relating to coronavirus can be found below.

Arnold Clark – Panel of lenders

ALD Automotive Limited Alphera Financial Services Barclays Partner Finance Black Horse Limited Blue Motor Finance Limited BMW Financial Services (GB) Limited BNP Paribas Personal Finance Citroën Finance Close Motor Finance Limited Hitachi Capital (UK) plc Honda Finance Europe plc Hyundai Capital UK Limited FCA Automotive Services UK Limited FCE Bank plc Kia Finance Mazda Financial Services Mercedes-Benz Financial Services UK Limited MINI Financial Services MotoNovo Finance Northridge Finance Limited PSA Finance UK Limited RCI Financial Services Limited Santander Consumer (UK) plc SEAT Finance Shogun Finance Limited ŠKODA Finance Startline Motor Finance Limited Toyota Financial Services (UK) plc Vauxhall Finance plc Volkswagen Financial Services (UK) Limited Volvo Car Financial Services

We have decided to pause our Sell Your Car valuation service due to the current situation.

Please email sellyourcar@arnoldclark.com and we will endeavour to answer your query within 24 hours.

The majority of Arnold Clark Car & Van rental branches are now open. Please visit our website for the latest details.

As our insurance customer services team has a smaller number of employees than usual, the new temporary ACIS contact hours are:

Monday to Friday, 10am – 4pm.

You can contact them on 0131 555 5999.

At the moment, the team is prioritising customer enquiries involving urgent changes or upcoming renewals. These will be managed as quickly as possible to ensure that all other customer queries are answered with minimal delay.

Please call them on 0131 555 5999. Monday to Friday, 10am – 4pm.

For all enquiries relating to Arnold Clark VSI policies, please visit Premia Solutions Limited.