We aim to put the interests of our customers first and treat them fairly at all times.Read our customer testimonials
Arnold Clark Automobiles Limited is committed to ensuring that the principle of treating customers fairly is applied responsibly and with integrity throughout all aspects of our day-to-day business.
In practical terms, this means we ensure:
Our treating customers fairly policy is based on our company mission statement, and has become the guiding principle for our staff. We aim to ensure all our staff achieve the following:
Our overall aim is to ensure that all customers are entirely satisfied with all aspects of communication with the company before, during and after a purchase.
Wherever possible, we will act upon customer feedback and management information to develop and improve the company's processes and procedures with the aim of exceeding the expectations of our customers.
If you’re unhappy with any aspect of dealing with the company, we’d like to hear about it. You can pick up a leaflet with information about our complaints procedure in one of our branches. Or, you can contact our Customer Services department:
Where a complaint does not relate to a financial service, and cannot be resolved after you have contacted us, then you may refer the dispute to the following Alternative Dispute Resolutions (ADR) service: The National Conciliation Service (”NCS).
Scottish Motor Trade Association
Retail Motor Industry Federation
Motor Industry Code of Practice - Vehicle Sales and Service & Repair