Sell My Car Terms and Conditions


Definitions

Arnold Clark's Sell My Car Best Price Guarantee means that should you find a better Competitor Quotation from an online car buying service We will beat that appraised price by £100 following a Car Appraisal at an Arnold Clark branch.

Arnold Clark/We/Us/Our
Arnold Clark Automobiles Limited having our registered office at 454 Hillington Road, Glasgow, G52 4FH.
Booked Appointment
An appointment arranged via https://www.arnoldclark.com/sell-my-car
Car Purchase
A transaction to purchase an appraised car (including VAT) minus admin/transaction fees and any outstanding finance.
VAT Registered Customers
A business customer registered with HM Revenue & Customs for Value Added Tax Purposes.
Competitor
An online car buying service (other than Arnold Clark) trading with physical locations that purchases cars from customers.
Car Appraisal
A physical inspection and valuation of a car completed at our physical location. This should cover the internal/external area of the car along with the engine bay/boot. Checks should be completed for illuminated warning lights on the dashboard.
Competitor Quotation
A genuine written invoice or quote from a Competitor to the Customer to purchase a car which, following a Car Appraisal, documents their initial offer, costs for any condition issues found during the Car Appraisal minus any admin/transaction fees including VAT that has been made within 7 days prior to your Booked Appointment.
In Branch Offer
This will be the amount we offer to pay for the vehicle. This will be our online valuation, minus costs for any condition issues found during the Car Appraisal, minus any admin/transaction fees including VAT and any outstanding finance.
Customer
The named person on the Arnold Clark Sell My Car Appointment.
Day or Days
Any day including a Saturday / Sunday or Bank Holiday. For this offer, the first day of the 7-day period shall be inclusive of the day the Customer arranged their Booked Appointment with an Arnold Clark branch.
Eligible Vehicle
Any vehicle valued where the Valuation has been provided within 7 days of the Booked Appointment and where the vehicle has been owned by the Customer for a period of 180 days prior to the Booked Appointment. We'll also need a Main Dealer VAT invoice as proof of purchase (proof of payment may be required). Any backdated ownership will also require this supporting documentation. We reserve the right to withdraw our offer.
Main Dealer
A franchised retailer with physical vehicle showrooms and not one which exclusively trades online.
Business Day or Days
Any day which is not a Saturday or Sunday, Christmas Day, Good Friday or a bank holiday in the United Kingdom.
Best Price Guarantee
Best Price Guarantee means that should you find a better Competitor Quotation we will pay £100 more than their appraised quote.
ADD500
ADD500 means that £500 will be added to your initial online valuation prior to your car being physically inspected at our physical location. When prompted, the customer will insert the promotion code ADD500, which will add £500 to their initial online offer. Offer is available from Friday 21st June until Monday 2nd September. To qualify, your car must be valued over £2,500. For full ADD500 terms and conditions click here.

Terms of use of the website

  1. By using the Website you agree to be bound by these Terms.
  2. We reserve the right to update and amend these Terms from time to time and any changes will be notified to you via a suitable announcement on the Website. It is your responsibility to check for such changes. The changes will apply to the use of the Website after we have given such announcement. If you do not wish to accept the new Terms you should not continue to use the Website. If you continue to use the Website after the date on which the change comes into effect, your use of the Website indicates your agreement to be bound by the new Terms.
  3. While every effort is made to ensure continued access to the Website we shall not be liable to you for any loss of access or interruption of your use of the Website. In the event that it is necessary for us to withdraw your access to the Website in order to carry out essential maintenance then we will make reasonable steps to ensure that you are made aware of this when attempting to access the Website.
  4. Any complaints should be directed to our Customer Service department.
  5. We reserve the right to modify or withdraw, temporarily or permanently, this Website and the material contained within (or any part) without notice to you and you confirm that we shall not be liable to you for any modification to or withdrawal of the Website or its contents.
  6. Our Website uses cookies in order to improve your user experience by enabling it to 'remember' you, either for the duration of your visit (using a 'session cookie') or for repeat visits (using a 'persistent cookie'). A cookie is a small text file that may be placed on your device when you visit our sites. When you next visit our sites the cookie allows us to distinguish you from other Users. You can refuse cookies by activating the relevant setting on your browser. However, if you do so you may not be able to access all or parts of this Website. If you carry on using the Website and do not change your browser settings we will assume you consent to us using cookies as described above.
  7. We are fully committed to compliance with the requirements of the Data Protection Act 2018 and the General Data Protection Regulation (EU) 2016/679. Our data protection policy sets out our commitment to protecting personal data and how we implement that commitment with regards to the collection and use of personal data. For information on how we collect and use information please see our Privacy & Cookies Policy.
  8. The use of this Website and any contract formed through or on the basis of information provided through the Website shall be subject to Scots Law and any dispute arising from such use or relating to such a contract shall be heard exclusively by the courts of Scotland.
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General

  1. ArnoldClark.com/sell-my-car is our online service to allow you to sell your vehicle whether or not you are purchasing a vehicle from Arnold Clark. With just a few simple steps we will provide you with an online valuation of your car. On the basis of the information provided by you your car will be valued and subject to the following assumptions being satisfied and a satisfactory Car Appraisal of your car within seven days from the date of valuation the In Branch Offer is the price which will be paid for the car.
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Assumptions

  1. Unless otherwise declared, we will make the following assumptions when valuing your car:

    • Your car is not an import.
    • Your vehicle has not at any time been subject to an insurance write off or used for private hire, driving tuition or as a police or emergency service vehicle.
    • Your car has no damage, including interior and mechanical.
    • Your car is not a non-runner.
    • You have two sets of keys.
    • You have the locking wheel nut (if applicable).
    • Your car is in average condition for its age and mileage.
    • Your car has no major mechanical faults.
    • You have the car's full service history and vehicle manuals.
    • Your car has not been modified outwith the manufacturers specifications.
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Valuation

  1. When you complete the online valuation process we will provide you with a valuation on screen if possible, or shortly thereafter by email.
  2. The valuation will be provided on a “Subject to Contract” basis. We reserve the right to withdraw the valuation at any time without any legal consequence or liability to you. If an appointment has been booked and we require to change your valuation we will endeavour to notify you at least one Business Day before your appointment.
  3. It is essential that the information provided by you is correct as it is the basis on which we provide the price given in the valuation. Any incorrect or misleading information will result in an inaccurate pricing valuation being given which will be considered as void and withdrawn by us.
  4. When we inspect the car, if the mileage has increased by 50 miles or more since the date of the valuation, a new valuation will be given based on the up-to-date mileage.
  5. We accept no liability whatsoever for any valuation provided which may include any unintentional mistakes or errors or by systems failure. If a mistake has been made you should notify us directly as soon as possible so that the mistake can be corrected and a revised valuation provided.
  6. All prices given in the valuation will be in pound sterling only and will be inclusive of VAT.
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Appraisal

  1. Prior to completion of purchase, we will carry out an onsite appraisal of your car and its service records to confirm that your car conforms to the Assumptions and that the information provided by you has been correct. We may also complete a full mechanical inspection to confirm that your car has no mechanical defects or modifications.
  2. We may revise the valuation if:

    • Your car does not conform to the Assumptions; or
    • Any information provided by you is incorrect; or
    • Your car is found to have any mechanical defects; or
    • The condition of your car has significant impact on the valuation; or
    • We become aware of other factors which you did not disclose but which affect the valuation of your car; or
    • More than seven days have elapsed since we provided the valuation of your car.
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Purchase contract

  1. Following our onsite inspection of your car we will provide you with an In Branch Offer to buy your car for the valuation as revised in accordance with Clause 5.2 if applicable (the “Price”) on the basis of these terms and conditions. Our offer will be open for immediate acceptance and performance.
  2. A contract will be made between us on receipt of your written acceptance. We are entitled to withdraw our In Branch Offer at any time prior to your acceptance.
  3. When the contract is made you will deliver to us at our premises:

    • The car
    • All copies of the car's keys
    • The V5 vehicle registration document*
    • The car's service history
    • The car's vehicle manuals
    • Any accessories including but not limited to locking wheel nuts, SD Cards etc.
    • Proof of identification for registered keeper/transacting party**
    • Proof of address for registered keeper/transacting party**

    A finance settlement letter with minimum of 5 business days remaining (if applicable)**

    For a Deceased keeper sale (please refer to our guide https://www.arnoldclark.com/sell-my-car/case-of-bereavement/)**

    *If you've owned the car for less than 180 days we'll also need a Main Dealer VAT invoice as proof of purchase (proof of payment may be required). Any backdated ownership will also require this supporting documentation.

    **Any missing documentation may delay the payment to either/or the registered keeper/finance company

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Price and payment

  1. Prior to payment of the In Branch Offer we will carry out a HPI, NMR & Motorcheck to ascertain if your car is clear for payment. If the HPI check is clear and you have implemented clause 6.3, we will pay the price by electronic transfer to the bank account of the registered keeper in three business days.
  2. If the HPI, NMR or Motorcheck highlight any discrepancies your payment may be put on hold to complete further investigations which may lead to the purchase contract being rescinded. (HPI, NMR & Motorcheck are companies who provide us details relating to a vehicle's history, mileage, total loss, salvage status etc).
  3. If your car is subject to a finance agreement with a third party we may agree to proceed with the purchase provided that we have received from the third party a written statement confirming the amount that is required to settle the finance agreement (the settlement figure) and from you your written authority to pay the third party the settlement figure and that the price is sufficient to cover the settlement figure.
  4. We will pay any settlement figure to the third party within five business days*** and any balance of the price after allowing for payment of the settlement figure to the bank account of the registered keeper in three business days.

    *** It may take your finance company a further fifteen business days to apply the funds to your account and provide final confirmation that your account has been settled.

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Our liability

  1. We are not responsible or liable for any loss except from cases in which our negligence resulted in loss of, or damage to, our physical property. We do not exclude or limit in any way our liability for death or personal injury that we cause. We do not exclude or limit in any way our liability for fraud or fraudulent misrepresentation.
  2. Subject to condition 8.1, our maximum aggregate liability to you under or in connection with any contract with you shall not exceed the value of the car.
  3. Exchange Vehicle, or to make any allowance in respect thereof, and You remain liable to the pay the Total Price, where any devices are fitted to the Part Exchange Vehicle that may store data, such as telephone systems, satellite navigation systems, trackers, or telematics systems, any data stored on such devices shall be removed by You prior to us accepting the Part Exchange Vehicle. Similarly, it is Your responsibility to ensure all personal information, however stored, is removed from the vehicle. In the event that You fail to do so We shall not be held liable if Your data is not removed from the Vehicle before it is passed to another party.
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Ownership and risk

  1. The risk and ownership in your car will transfer from you to us at the point the purchase invoice is signed and the car is left onsite in our possession.
  2. You remain fully responsible for insuring your car until risk and ownership in your car has been transferred to us.
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Law and jurisdiction

  1. These Terms and Conditions and any Purchase Contract made under these Terms and Conditions shall be governed by the law of Scotland and both we and you agree to the exclusive jurisdiction of the Scottish courts.
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