At Arnold Clark, we're committed to providing an easy and seamless experience for our electric vehicle customers.
Yes, there is no need to wait for a charger to become available if you pre-book a charging session via the app.
You can find all Arnold Clark Charge sites in the app via the My Charging home screen. There is a map which shows the location of all our chargers.
Call the branch ahead of time and we can provide you with any assistance you need. If you would prefer, you can email us on charge.assistance@arnoldclark.com.
You can book a 20-minute, 40-minute or 60-minute charge.
You can book a charging session up to seven days in advance. Alternatively, you can turn up and book a session but charging bays will be subject to availability.
Yes, anyone can download the Arnold Clark app and book a charge.
Yes, if you prefer a guaranteed charge, you can book a charge via the Arnold Clark app. Please note, anyone can download the Arnold Clark app, create an account and book a charge.
We have branded our Charge sites to make it as easy as possible for you to identify where to charge. If you have booked via the app, you will be assigned an app booking bay number. Our app booking bays will have yellow branded signage and each bay will have a bay number clearly displayed. Our Pay & Go bays are branded grey and green and are available on a first come, first served basis.
Pay & Go bays are available on a first-come first-served basis and payment at these bays can be made via contactless or roaming. There is no requirement to book a charge at these bays.
No, Pay & Go bays are first come first served; if you want to guarantee a charge, you can book a bay via the Arnold Clark app.
Roaming allows you to access Arnold Clark Charge points using third-party apps or charge cards. Current roaming partners include Octopus Electroverse, Zap-Pay, and Plug Surfing (including AllStar).
We have branded our Charge sites to make it as easy as possible for you to identify where to charge. If you have booked via the app, you will be assigned an app booking bay number. Our app booking bays will have yellow branded signage and each bay will have a bay number clearly displayed. Our Pay & Go bays are branded grey and green and are available on a first come, first served basis.
Please plug in the charger connector first to activate the contactless reader.
We currently accept the following payment methods: Visa, Mastercard, Apple Pay and Google Pay. American express payments - coming soon
: Scan the QR code on the charger screen to request a receipt for your charge or fill out the form here.
Yes - you can pay contactless at our Pay & Go chargers. Please note, if you make an app booking, you will need to make your payment within the app.
No, there is no overstay charge at present, but please be mindful of other bookings that may be booked after you.
For app bookings, you pay via the Arnold Clark app. For Pay & Go, you can pay with contactless or via our roaming partners. If you have any issues with payment, please pop into branch.
We're offering an introductory rate of 55p/kWh for contactless, while our app bookings rate remains at 55p/kWh. There is no connection fee or minimum fee.
The pre-authorisation will be automatically refunded, the amount of time this takes will depend on your bank provider.
No, you won't be.
Yes our chargers will be available on multiple roaming platforms including: Zapmap (Zap Pay), Plug Surfing, Octopus Electroverse and Allstar.
You can pay via contactless payment cards as well as Apple Pay and Google Pay as well as Amend to compatible roaming providers (Zap-Pay, Octopus Electroverse and Plug Surfing, including Allstar).
We're offering an introductory rate of 55p/kWh for contactless, while our app bookings rate remains at 55p/kWh.
All of our chargers are ultra-rapid chargers with a maximum charging rate of up to 150kW.
At every site we'll have both CCS and CHAdeMO charger connectors.
Pop into the branch during opening hours and our friendly staff can help.
You can start your session up until the session slot time ends.
No, your charging session will not automatically stop. Please be mindful of others that might be booked on after you.
At our branches you can use our complimentary wifi on-site. Please ensure you accept the terms and conditions when connecting.
Every car will have a maximum DC charging rate. Charging speeds can be impacted by many factors such as your cars charging capability, car charging limitations, as well as charging conditions and the DC charging curve (you can learn about the DC charging curve here - www.arnoldclark.com/electric-cars/resources.
Please note, our units will display a "Vehicle limits" icon, this means the vehicle is dictating the maximum charging speed.
We have branded our Charge sites to make it as easy as possible for you to identify where to charge. If you have booked via the app, you will be assigned an app booking bay number. Our app booking bays will have yellow branded signage and each bay will have a bay number clearly displayed. Our Pay & Go bays are branded grey and green and are available on a first come, first served basis.
You can either pre-book a charging slot via the Arnold Clark app or you can turn up on site and pay by contactless or roaming at our Pay & Go bays.
Arnold Clark Charge is Arnold Clark's UK-wide ultra-rapid charging network.
Arnold Clark Charge is available for any EV driver.
Opening hours can vary from site to site, so please check opening hours here or in the app.
Yes, if your van has CCS or ChAdeMO charging capability and is fully electric, you can charge your electric van with us.
Only battery electric vehicles and plug-in hybrid vehicles which have CCS or CHAdeMO connector types are eligible to use the network.
All of our branches have complimentary wifi, coffee, toilets and seating areas in-branch which users are welcome to enjoy during opening hours. Some of our sites also serve food in our Cafe 1954s.
Yes, you can view your charging history via the app (on the My Charging dashboard).
Don't worry if you miss your session. If you can please cancel the session ahead of time.
Yes, you can check the status of future sites by visiting www.arnoldclark.com/charge.
App booking bays are reserved for app users only and this guarantees a Charge at a time and place that suits you – to book a charge simply download the Arnold Clark app. Pay & Go bays are available on a first come, first served basis and are available to anyone.
If booking via the app, you can view your receipt after your charge in the app. If using a Pay & Go charger you can scan the QR code on the charger screen to request a receipt or you can fill out a form here.
If you still have questions or need more help, we’re here for you. Reach out to us and we’ll get back to you as soon as possible.
Charger support General enquiry
