FAQs

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Pre- Application

When will you reopen applications?

We don't currently have a set date for reopening our Gear Up For Sport campaign. Please keep an eye on our webpage for any notification of when this will be live again.

Who is eligible to apply?

Any youth sports team aged between 4-15 and with up to 30 members is eligible to apply, as long as the team is based in Scotland, England or Wales. If you do not meet our eligibility criteria, we will unfortunately be unable to accept or process your application.

How many teams can be entered from one club?

You can enter as many teams from one sports club as you want; however, please only submit one entry per age group as only one entry will be accepted. Please ensure a different applicant applies for each age group as we will not accept multiple entries from the same email address.

How many times can we apply?

Please only apply once as only one application will be accepted. Even if your entry is not chosen in our first month's draw, you will be automatically enrolled into the next month.

Who should apply for the team?

Coaches or parents of the team are encouraged to enter. However, please discuss this amongst the team to ensure that there is only one applicant per team. Please also note that if the application is chosen, the entrant must be the person to claim the kits on the online portal.

During Application

How will applications be selected?

Coaches or parents of the team are encouraged to enter. However, please discuss this amongst the team to ensure that there is only one applicant per team. Please also note that if the application is chosen, the entrant must be the person to claim the kits on the online portal.

What are the kit prizes?

Successful teams will receive a brand-new sports kit for team members, supplied via our dedicated kit supplier. Example kit allocations are:

Football
  • Up to 15 football tops
  • Up to 15 football shorts
  • 1 goalkeeper top
  • 1 pair of goalkeeper shorts
  • Up to 16 pairs of socks
Rugby
  • Up to 22 rugby tops
  • Up to 22 pairs of rugby shorts
  • Up to 22 pairs of socks
Netball
  • Up to 15 netball t-shirts
  • Up to 15 netball skirts or shorts
Basketball
  • Up to 15 basketball vests
  • Up to 15 pairs of basketball shorts

If we’re unable to supply kits for your sport, you can choose between up to 20 tracksuits or 30 hoodies for your team, or a sports agility pack.

Can I choose the colour of my sports kit?

Yes! The kits will be Arnold Clark branded, and we’ll offer you a selection of colours to choose from.

Can I add my team logo to the kit?

Yes! You will be given the option to upload your team logo when ordering your kit allocation. This will be added to the kit where appropriate. Please note, agility packs will not be team branded.

Will my kit be numbered?

Yes. Each strip will have a number on the back. Please note, these cannot be individually selected by size and will be printed at random across the strips ordered.

How will I know if my application has been received?

If you reach the thank you page on our website, then we have received your application.

Post Application

How will I know if my application has been successful?

If your application is successful, we’ll email you to confirm. 300 kits will be granted on a monthly basis. Please check your spam or junk email folders regularly.

My application has been successful. What next?

Within the email confirming your success, there will be a link to an online ordering portal and a unique password for access. Fill out the relevant details to grant entry to the portal and then select the kits you require.

How long do I have to claim my kits?

Please note, kits must be claimed within four weeks of your successful email being issued, and orders take up to 16 weeks to arrive from the date of ordering.

My application has been successful. What next?

Within the email confirming your success, there will be a link to an online ordering portal and a unique code for access. Fill out the relevant details to grant entry to the portal and then select the kits you require.

I can’t log in

Our kit log ins are available for four weeks after they have been issued, and all orders must be placed in that time. Please ensure that you are using the email address and password provided in your successful application email to log on to the ordering portal.

Lost login: I can’t find my log in details

Please check your emails, including your spam and junk mailboxes. If you still can’t find your login details, please email gear.up@arnoldclark.com for assistance.

I ordered my kits and would like an order update.

As per our terms and conditions, orders can take up to 16 weeks to arrive from the date of ordering. Once your order has been dispatched, you’ll receive an email from APC couriers with a dispatch notice.

Where can I find the terms and conditions?

You can read all the Gear Up For Sport terms and conditions here.

I have received my kits, but something is missing.

We’re really sorry to hear that you believe something is missing from the order. Our kit supplier has a stringent QA process so situations like this are highly unusual.

Please email gearupforsport@millersbrands.co.uk with your club name, order number and what is missing from your kit to allow the supplier to investigate.

I’m looking to order additional kits. Can I do this?

Yes, but these would have to be paid for by the team. If you wish to order an additional number of kits, this can be done via the online portal at the same time as claiming your free kits. If you would like to order additional kits after your four-week claim window, then please contact gearupforsport@millersbrands.co.uk and they will be able to manually process your request.