Arnold Clark Community Fund

Frequently Asked Questions

Got questions about the Arnold Clark Community Fund? You can find all the answers, plus our terms and conditions, here.

Before applying

How do I find out if I’m eligible to apply?

Please check our eligibility criteria here.

Can I apply on behalf of a charity or local community group?

No, we encourage charities and local community groups to apply to us directly. If you know of an organisation that would benefit, please forward the details to them and ask them to apply themselves.

How many times can we apply?

You can only apply once, as this helps us manage applications more efficiently.

Can schools or local authority nurseries apply?

No, we are only able to accept applications from registered charities or local community groups.

Where can I find the terms and conditions?

You can read all the Arnold Clark Community Fund terms and conditions here.

When applying

How can I apply?

It’s easy! Just click here and select whether you are a UK registered charity or a local community group and fill in the application form.

When can I apply?

The fund is currently closed while we process a significant volume of applications. We aim to re-open the fund later in the year, so please keep an eye on social channels for updates.

I have a question about my application. Who can I contact?

After I have submitted my application:

How will I know if my application has been received?

We’ll send you an email to confirm that we have received your application.

How will I know if I have been successful?

If your application is successful, we’ll email you to confirm. Applications will be granted on a weekly basis. Any applications which haven’t been granted will roll over into the following week(s) for the duration of the campaign.

I submitted my application a few months ago and have not heard back yet.

We are really sorry you have waited longer than anticipated; please know we are aiming to let everyone know the outcome of their application by the end of August.

I am successful:

What supporting documents do I need to supply?

Please click here to view the supporting documentation we require to process your application.

How is the money paid?

All payments will be made by BACS

When is the money paid?

If your application is successful, we’ll contact you to let you know and ask you to confirm your banking details and to send us supporting documents. We aim to make the payment within two weeks of receiving this information.

Please note, this is only possible if the information is supplied to us by the stated deadline. If the information is supplied late, this will delay your payment. Please see terms and conditions for full details.

We don’t yet have a bank account for the charity, what can we do?

We are unable to pay into an individual’s bank account. Please email community.fund@arnoldclark.com to make them aware and the team will help you with a solution.

I keep receiving an error message when I go to submit my forms, can you help?

Try to reduce the file size of your supporting evidence and/or try using a different web browser – this should fix the issue.

Can I just email my supporting documents?

No, please use the secure link provided in your successful email. If you are having problems uploading your documents, please reduce the size of these files and/or try a different browser and then submit.

Do I need to submit any receipts or record what we have spent the money on?

No receipts need to be submitted to Arnold Clark to prove what you have spent the money on, however, we will be in touch in due course after your donation with a survey to find out how your organisation benefited from this funding.

I have been successful and would like to use your logo, can you send me this?

Please email community.fund@arnoldclark.com with the version you require.

I have submitted all my details and have still not received my money.

We ask that you wait 14 days after you submit your form for any money to reach your account. We are working with our Accounts department to try and get your funding to you as fast as we can.