Apprentice base salary:
£7.75 per hour plus benefits
Qualified salary:
Up to £34,000 per annum plus benefits
Diploma in Digital Application Support SCQF Level 6
This apprenticeship offers you an opportunity to become a well-rounded Aftersales Customer Advisor. We want people who are looking to develop a career with endless opportunities, who see working with customers as a chance to exceed their expectations and, most importantly, we want people who are looking to enhance their digital knowledge and skills.
Don't let that put you off what is a customer-centric role - developing these transferrable digital skills will ensure you're able to confidently work with our systems to enhance the customer experience.
Working across the Parts department and Vehicle Servicing, you’ll get to know all the ins and outs of the vehicles and deliver the best services to our customers.
As well as receiving on-the-job training, you’ll be trained at our state-of-the-art training facility - GTG Training, where you will be regularly assessed as you work towards achieving a Digital Application Support SCQF Level 6 qualification alongside training from our dedicated aftersales development team.
Handle all customer requirements for service, parts and vehicle repairs in an efficient and professional manner.
Communicate with your customers of any faults or repairs found on their vehicle and provide them with clear and accurate solutions.
Liaise with the workshop to ensure they have the correct parts and all the information from the customer is accurate for a seamless visit.
Use our online parts catalogues to look up accurate parts and source them when required.
Receive and dispatch parts in a timely and professional manner.
Work with various online systems to manage the customers’ visits and use them to communicate efficiently with our customers and your internal colleagues.
Assist and control our parts stock.
Work with a team in a busy environment.
You must have gained or be working towards:
in Maths, English and one other subject.
Over 90% of our apprentices are kept on in full-time employment with Arnold Clark after their apprenticeship. And your training doesn’t stop there – you can then go on to become a an aftersales advisor, a senior advisor, a supervisor or even an aftersales manager; the list is almost endless!
Apply now
You’ll get all the employee perks and more, including:
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Learn moreCommitted to creating a diverse and inclusive workplace.
