Are you our next Product Genius?
At Arnold Clark, we need confident customer service superstars who are passionate about cars. Could you be what we’re looking for?
Search all Product Genius roles
What does a Product Genius do, anyway?
We’re glad you asked - that means you’re curious. We’re looking for interested, interesting people who can create a brilliant showroom experience for our customers.
You’ll be trained to know the nitty gritty about all the cars we stock, and you’ll be able to share the information with customers in a clear and engaging way.
Search all Product Genius rolesOn a typical day you will...
Prepare the showroom and cars for the day ahead.
Show customers exactly what their favourite cars can do.
Organise and accompany customers on test drives.
Help your branch with marketing activities, from snapping photos to dreaming up social media content.
Working safely
We’ve changed how we work to give our customers a safe car-buying experience, and our product geniuses play a key role in maintaining the highest levels of customer service in our showrooms.
"Our showroom now has a one-way system with social distancing measures in place to keep the staff and customers safe at all times as well as a protective screens at every desk. This has created a more relaxed environment for both customers and staff members as the showroom is a safe place to be."
-
PPE provided
-
Sanitisation stations
-
One way system
-
2 meter distancing
Signs that you could be a Product Genius in the making...
- You’re a bright spark who loves to learn new things
- You love everything about cars
- You care about customer service
- You go the extra mile for people
- You’ve got energy and enthusiasm
- You enjoy talking to people and making them smile
- You’re willing to work hard and learn on the job
The nuts and bolts
Our ideal Product Genius will also need to be:
- Self-motivated
- A fast learner
- Confident with Microsoft Office
- A driving licence holder for a minimum of 1 year.
So what's in it for you?
-
Extensive manufacturer training
-
Opportunities for training and career growth
-
New, used and rental vehicle discounts
-
Introductory sales commission
-
Servicing, parts and accessories discounts
-
Maternity & paternity packages
-
Enhanced holiday package
-
Sick pay cover
-
Flexible working hours
-
Home, travel and car insurance discounts
-
Private medical insurance
-
Contributory pension scheme
-
Life assurance
-
Childcare Vouchers
Starting salary from £23,000
We’ll expect you to gain product knowledge of at least five cars decided by the Manager. You will also progress through the apprenticeship portfolio.
How progress is measured
- Creating Your Car Previews showing cars to customers
- Product knowledge quiz
- A brand presentation
- 50% completion of apprenticeship portfolio
Sign-off criteria
- Your Sales Development Mentor will visit monthly to check your progression
- Reviews of Your Car Preview videos
- Giving a brand presentation at our morning meeting
Salary from £24,000
We’ll expect you to work mostly on core activities (test drives, handovers, videos).
How progress is measured
- Test drives
- Handovers to the Sales team
- Your Car Preview video branch scores
- Licence Programme modules completed
- Apprenticeship portfolio completed
Sign-off criteria
- Reviewing your last 3 months of activity
- Your Car Preview video scores
- Your Sales Development Mentor will sign off your completed modules
Salary from £25,000
We’ll expect you to
- Complete programme assessments for the apprenticeship and Licence Programme
- Present product training in sales meetings
- Optional attendance at our Sales Academy and opportunity for further training
How we measure your progress
- End of apprenticeship assessment in England or completion of NVQ qualification in Scotland
- Branch mentor and management reports
Sign-off criteria
You’ll attend an assessment day with your Sales Development Mentors. This involves choosing and presenting one of our products.
You now have the opportunity to move into sales within a Product Consultant role where the sky is the limit.