Product Genius

Customer service is changing

Are you motivated to develop your career while receiving a range of amazing benefits? At Arnold Clark, our Product Geniuses are trained to know everything about our products and put this knowledge to use by showing customers exactly what their favourite cars can do. Every day is different, you could be preparing the showroom and cars for the day ahead or spending your time organising and attending test drives.

Sound like you? Apply now!

Salary: £24,000 plus benefits

With excellent working conditions, extensive training, sick pay cover, maternity & paternity packages, enhanced holiday package, life assurance and private health care – our package is one of the best in the industry.

Product Genius vacancies

"Knowing that there is a clear progression pathway is fantastic and has really helped in my development. Working as a Product Genius has made me much more confident in speaking to lots of different people.

Amy Wright - Product Genius

Why choose a career at Arnold Clark?

Working at Arnold Clark comes with some great benefits:

Employee benefits:
- 33 days holiday allowance
- Flexible working approaches
- Sick pay entitlement
- Private health care
- Pension scheme
- Life assurance scheme
- Maternity and paternity cover
Discounts on:
- Servicing and repairs
- Car and van rental
- Cars purchased through Arnold Clark
- Car parts
- Training with GTG Training
- Insurance and breakdown cover

If you want to learn more about our recruitment policy, click here.

Product genius progression

We’ll expect you to gain product knowledge of several car models at your branch and work your way through a progression framework, and after 3 months you will be eligible progress to become a level 2 Genius.

What’s included in level 1 and how will you be measured.

A focus on product knowledge and YCP skills in both enquiry and handover videos.
Regular reviews by the sales development team, ensuring you are progressing through your agreed progression criteria.
Management reviews of attendance, timekeeping and willingness to work but branch management team.
You will have opportunities to be placed in the Genius 100 club as an additional incentive to your role.

We’ll expect you to work mostly on core activities including test drives, handovers, and customer videos and have the desire to progress to become a Product Consultant.

What’s included in level 2 criteria and how is it measured.

Continued skill development of YCP videos
Following agreed criteria to complete test drive paperwork on behalf of the branch.
You will have opportunities to be placed in the Genius 100 club as an additional incentive to your role.
Start to show interest in progressing to become a Product Consultant.
You will start your Product Consultant training and be given opportunities at branch to showcase your newly learned skills.
You will complete and pass all exams and go on to perform all aspects of the Product Consultant role.
Your progress will be reviewed by your branch management team, and you will become a fully-fledged Product Consultant.

You now have the opportunity to move into sales within a Product Consultant role where the sky is the limit.

Career progression

Progression is one of our key values as a company. We recognise the potential in every employee and offer many routes for training and career development.

Stewart Gunn

BYD General Manager

Read Stewart's story

Values

Arnold Clark is committed to creating a diverse and inclusive workplace. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.

Life at Arnold Clark