Make a claim

Everything you need to know about our claims process.

How to make a claim

We know that making a claim can be stressful, especially when you’re not sure what to do. So, we’ve broken our claims process down to show you exactly what happens, and when.

Four simple steps

Check your documents

Check your policy documents for full details of how to make your claim and what evidence you need to provide.
Write down the details

Try and gather as much information about your situation whether you were involved in a car accident or your home was burgled. No matter what your policy is, it will make the process easier if you have more details. Take a note of anything that could help like the full name and address of the driver and any witnesses. It also helps to get the other driver’s insurance details and car registration number.
Take photos

Take photos of your surroundings and the position of the car(s) as this will keep it fresh in your mind.
Call Arnold Clark Insurance Services

Get in touch as soon as possible on 0131 555 5999 and we will guide you through the claims process.

Our claims team is open Monday- Friday 9am-5pm however if you do have to make a claim outside this time, please find your insurance provider and their direct line below, all providers will be available 24/7 to assist with any claims while we are closed.