Arnold Clark
Insurance Services

Make a claim

Everything you need to know about our claims process

How to make a claim

We know that making a claim can be stressful when you’re not sure what to do. So we’ve broken our claims process down to show you exactly what happens, and when.

You can contact our team on 0131 555 5999 and a member of our claims team will take you through the claims process.

Our claims process: 4 simple steps


  1. 1

    Check your documents

    Check your policy documents for full details of how to make your claim and what evidence you need to provide.

  2. 2

    Write down the details

    Try and gather as much information about your situation whether you were involved in a car accident or had your home burgled. No matter what your policy is the more details you have to hand the better when making your claim. Take a note of anything that could help like the full name and address of the driver and any witnesses. It would also help if you could get insurance details and the car registration number.

  3. 3

    Take photos

    Take photos of your surroundings and the position of the car(s) as this will keep it fresh in your mind.

  4. 4

    Call Arnold Clark Insurance Services

    Get in touch as soon as possible on 0131 555 5999 and we will guide you through the claims process.

What our Customers Say...

'I prefer dealing with Arnold Clark for my home insurance as they are always friendly, efficient and competitive.'