Make a claim

Everything you need to know about our claims process.

How to make a claim

We know that making a claim can be stressful, especially when you’re not sure what to do. So, we’ve broken our claims process down to show you exactly what happens, and when.

Four simple steps

  1. Check your documents

    Check your policy documents for full details of how to make your claim and what evidence you need to provide.

  2. Write down the details

    Try and gather as much information about your situation whether you were involved in a car accident or your home was burgled. No matter what your policy is, it will make the process easier if you have more details. Take a note of anything that could help like the full name and address of the driver and any witnesses. It also helps to get the other driver’s insurance details and car registration number.

  3. Take photos

    Take photos of your surroundings and the position of the car(s) as this will keep it fresh in your mind.

  4. Call Arnold Clark Insurance Services

    Get in touch as soon as possible on 0131 555 5999 and we will guide you through the claims process.

    Our claims team is open Monday- Friday 9am-5pm however if you do have to make a claim outside this time, please find your insurance provider and their direct line below, all providers will be available 24/7 to assist with any claims while we are closed.

Commercial insurance providers

If you hold commercial insurance cover with us please call the direct commercial lines below:

All other insurance providers

For all other insurance policies please contact the insurance on the numbers below:

01702 606311
0345 122 3018
0345 600 0676
0345 030 7322
Aviva Household
0800 012345
0345 608 0230
Broker Direct
01204 600299
0330 024 2240
Equity Red Star
0344 800 1937
0844 412 6412
Liverpool Victoria
0800 032 9630
0345 300 3391
0800 096 4567
01306 740074
0333 241 3392
0345 293 5330
0800 923 4200